Cancellation, Refund and Changes Policy
Get Turkey Tours
Effective / Last Updated: March 31, 2026
Contact: support@maxxclass.com | +90 537 747 0 575
This Cancellation, Refund and Changes Policy applies to private tours, day trips, and boat/yacht experiences provided by AIGEN Global L.L.C. under the Get Turkey Tours brand. This policy applies to bookings made through the website, email, telephone, or messaging channels.
1) General Principles
Cancellation and change requests should be submitted in writing whenever possible.
A cancellation request will be considered valid only once its receipt has been confirmed by us in writing.
Refund eligibility and refund amounts are assessed based on the type of booking, the time remaining before the service start, any applicable supplier costs, and the stage of operational preparation.
Approved refunds will, as a general rule, be made through the same payment channel used for the original payment.
2) Standard Cancellation Rules
Unless otherwise stated in writing, the following cancellation terms apply:
More than 72 hours before the service start: full refund
Between 24 and 72 hours before the service start: 50% of the total booking amount will be refunded
Less than 24 hours before the service start: no refund
These periods are calculated based on the service start date and time stated in the booking confirmation.
3) Services Requiring Special Planning
Some tours or experiences may require earlier planning, advance payments, special supplier arrangements, marina organization, boat allocation, restaurant reservations, special equipment, or outsourced services.
In such cases:
The cancellation terms may be separately stated before booking or in the booking confirmation
If there are pre-committed and non-recoverable supplier costs, the refund amount may be calculated after taking those costs into account
If stricter cancellation terms are required due to the nature of the booking, this will be communicated to the customer in writing in advance
4) Change Requests
The customer may request changes to the date, time, route, meeting point, number of participants, or scope of service. However, such requests are subject to:
availability,
operational feasibility,
supplier approval,
and any applicable price difference.
The following principles apply to change requests:
If feasible, the booking may be updated under the revised conditions
If the change results in additional costs, the difference will be communicated to the customer
If the requested change is not possible, the request may be treated as a cancellation request and the cancellation rules of this policy will apply
5) No-Show
The following situations may be treated as a no-show:
The customer does not arrive at the stated meeting point on time
The customer cannot be reasonably contacted
Incorrect or incomplete location or contact details are provided
Delays affecting the start of the boat, yacht, guide, or organized service are not communicated in advance
As a general rule, no refund will be made in the event of a no-show.
6) Late Arrival
If the customer is delayed, they must inform us as soon as possible. For some services, especially boat and yacht experiences, waiting time may be limited due to safety requirements, port scheduling, crew organization, and the schedule of other participants.
Accordingly:
In the case of short delays, assistance may be provided where operationally possible
However, if the service duration, route, or content must be shortened due to the delay, this will not create an additional right to a refund
After a certain point, the booking may be treated as a no-show
7) Operator-Initiated Cancellation or Changes
In rare cases, services may need to be modified or cancelled by us due to weather conditions, sea conditions, port rules, safety reasons, technical issues, official restrictions, supplier obstacles, or operational necessity.
In such cases, one of the following options may be applied depending on the circumstances:
rescheduling
offering an alternative service
credit
partial refund
full refund where appropriate
If there are non-recoverable third-party costs already incurred, those costs may be taken into account in the refund calculation.
8) Force Majeure
In cases of natural disasters, severe weather, sea safety risks, official bans, civil unrest, war, terrorism, strikes, transport disruptions, or other similar events beyond the reasonable control of the parties, the service may be postponed, changed, or cancelled.
In such cases, we:
will try to offer a reasonable rescheduling opportunity
may consider credit, partial refund, or full refund where appropriate
reserve the right to take non-recoverable supplier and operational costs into account
Mandatory consumer rights remain unaffected.
9) Refund Process
Approved refunds will, where possible, be processed through the same payment channel used for the original payment
Once approved by us, the refund completion time will depend on the processing timelines of the payment provider, bank, card issuer, or relevant payment channel
Refunds approved by us will, as a general rule, be initiated within 10 business days
Separate processing times may apply for banks, card issuers, PayPal, Payoneer, or other payment providers
10) Partial Use and Early Termination of Service
If the customer chooses to end the service early after it has started, no automatic refund will be due for any unused portion of time or service.
Likewise, refunds are not required in cases of:
route changes requested by the customer
failure to follow the agreed program
late participation
early departure
voluntary withdrawal from the service
11) Third-Party Supplier Costs
For some bookings, advance payments may already have been made to boat owners, restaurants, guides, crew members, event providers, or other local partners.
In such cases, the refund amount may take into account:
non-recoverable advance payments
booking-specific preparation costs
special arrangement costs
port, marina, or service-specific fixed costs
12) Contact
For cancellation, change, or refund requests, you may contact us using the details below:
AIGEN Global L.L.C.
Brand: Get Turkey Tours
Email: support@maxxclass.com
Phone: +90 537 747 0 575